Swedish Speaking Dispute Analyst, Tieto Banktech

Job description

Job Description As a Dispute Analyst within Card Issuing, you will work with dispute handling for Swedish and other foreign banks. You will be part of the dispute department that has offices in 3 countries. The department's task is to process card complaints in accordance with current regulations from banks, authorities and card issuers. The role will include case management, customer dialogue and follow-up of dispute cases. As a dispute analyst, you also have personal responsibility for a number of banks and work closely with other colleagues in the area. The department will work closely with other units within the company to ensure a complete understanding and management of our customers' card services. With us you will - Process complaints for Swedish and international banks - Close cooperation with our customers in connection with issues that arise regarding their disputes - Participate in the work to further develop the dispute handling service Who you are - Good communication skills, verbally and in writing - Fluent in Swedish and English, while other language skills are beneficial. - Experience in case management - Experience from the card industry and/or banking is an advan...