Associate Director of Patron Research & Insights

Job description

Associate Director of Patron Research & Insights Application Deadline: 1 May 2026: Department: Strategy and Public Impact: Employment Type: Full Time: Location: Stephen A. Schwarzman Building: Reporting To: Elizabeth Gillroy: Compensation: $125,000 - $135,000 / year Description: Overview: The New York Public Library is seeking an Associate Director of Patron Research & Insights to lead institution-wide efforts to capture, amplify, and generate insights directly from our patrons in order to expand our impact and reach our ambitious growth goals. As a key member of the Patron Insights & Analytics team, this role contributes to a core tenet of our 5-Year Strategy : ensuring all of our work – from policies and programs to outreach and marketing – is grounded in a deep understanding of community needs, desires, and behaviors. This role will design and lead an ongoing, collaborative research agenda centered on current and potential patrons, support teams across the organization in conducting their own rigorous, ethical, and actionable studies, and teach the organization how to use this research to improve decision-making. Ultimately, they will work closely with leaders across the Library...