Customer Experience Representative

Job description

About the Role: The Customer Experience Representative (CER) is responsible for providing best practice customer service primarily via inbound calls and email correspondence made to the Customer Experience Team, within a high-volume environment. This role is to cover a staff member who is on secondment in another team, and there is possibility of extension or permanency. - Full Time position (35 hours/week) - Max-Term contract until 4 August 2026, with possibility of extension - Office based in Penrith Key areas of responsibility include: - Providing first contact resolution predominantly for Link Wentworth tenants, clients, and other customers general enquiries providing expert advice, information, and services to client enquiries relating to Social Housing, Affordable Housing, and Housing Pathways applications - Providing a customer-focused service and ensuring customer satisfaction through the efficient response to enquiries and requests and completing customer satisfaction and feedback processes - Responding efficiently to all responsive maintenance requests and issues and allocating work to relevant contractors in line with responsive maintenance policy and procedures - Suppor...