Manager, Patient Fulfillment Journey

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Outbound patient messaging is a key lever for reducing friction when prescriptions do not go as planned. This role owns the messaging strategy and day-to-day execution for communications to patients related to order disruptions and fulfillment friction—aligning partners to remove friction with the end goal of getting the patient their prescription when they are expecting it. This role reports directly to the Senior Manager, Patient Fulfillment Journey. Roles & Responsibilities: Own the end-to-end strategy and execution for outbound messaging related to order disruptions and fulfillment friction Translate disruption scenarios into clear, accurate, patient-friendly messages across channels (e.g., SMS, app push, email) that ensure a...