Embraer

Job description

POSITION SUMMARY: Act as the Embraer technical representative supporting a key customer in Executive Aviation on all technical matters, ensuring fleet safety, availability, and performance. T his position is 100% onsite and based in Columbus, Ohio , and serves as a key technical role within Embraer’s Customer Care Center, headquartered in Brazil. JOB RESPONSIBLITIES: - Manage customer expectations and perform effectively under time‑critical and high‑pressure conditions, including the resolution of multiple Aircraft on Ground (AOG) events for a fleet of more than 100 aircraft. - Provide on‑site technical support, including troubleshooting and technical clarifications, with a strong focus on returning aircraft to service safely and within established timelines. - Serve as the primary point of contact for escalated customer issues, coordinating resolutions across multiple Embraer departments such as Materials, CRM, Engineering, Manufacturing, Quality, Supply Chain, and others, ensuring clear, accurate, and timely communication. - Manage and respond to AOG (Aircraft on Ground) and routine maintenance inquiries, ensuring timely and effective technical solutions. - Analyze and validate a...