Client Operations Director

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: - Are passionate about client success. - Enjoy collaborating with others. - Strive to exceed expectations. - Move boldly in the quest for superior and best in market solutions. Job Description: You Are You are a senior operational leader who excels at shaping end‑to‑end customer experiences across complex, multi‑channel environments. You bring a balanced approach to strategy and execution, with the ability to rethink processes, lead large teams, and drive measurable improvements in customer satisfaction, operational performance, and partner delivery. You collaborate effectively across sales, marketing, product, and finance, and you operate with a strong sense of accountability for both customer outcomes and business results. You Will: Customer Experience & Support: Lead inbound customer support across all segments, including billing, payments, fees, and funding inquiries...