German–English Customer Support Specialist (Remote, Contract-Based)

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. TransPerfect Connect is engaging independent contractors to provide German–English customer support services for a global retail and e-commerce client known for its focus on quality, craftsmanship, and elevated customer experience. Contractors will support customer interactions across phone and email channels, assisting with product inquiries, order-related questions, and post-purchase support. This opportunity is ideal for individuals who can deliver a thoughtful, polished, and service-driven customer experience in a remote environment. Scope of Services: Contractors may perform services including: - Providing customer support through inbound phone and email interactions - Assisting customers with product-related inquiries, including fit, materials, fabric care, and general product knowledge - Supporting order placement, tracking, returns, and general account inquiries - Addressing customer concerns using a solution-oriented and professi...