Technical Support Specialist

Job description

Description abra professional services is seeking a Technical Support Specialist! What You’ll Do: - Provide phone-based technical support to thousands of internal users. - Resolve complex issues involving internal software systems, hardware, and peripheral equipment. - Utilize remote control tools to diagnose and fix technical problems. - Lead and instruct users on system operations and best practices. Location: Tel Aviv: Advantages: - Proven experience in a Technical Support Center (Help Desk) OR completion of a professional IT/Computing course. - Exceptional customer service skills and a patient, positive attitude. - A "Can-do" attitude with a high level of responsibility. - Ability to quickly master new technologies and internal systems independently. - Strong collaborative skills with the ability to work effectively both in a team and remotely. - Experience with Priority ERP systems. - Proficiency with Microsoft Office applications and Windows operating systems.