Trade Associate

Job description

Position: Trade Specialist Brand/Location: Tottenham Court Road Stores – All Brands Reports To: Store Manager: Type: Full-time, Monday to Friday, 40 hours per week. Role Overview: The Trade Specialist is a retail-based, customer-facing role, working directly from the shop floor and trade area within the store. The role utilises strategic selling and problem-solving skills to effectively establish and manage relationships with existing trade members, while proactively building new accounts and business opportunities. Working across all four brands — West Elm, Pottery Barn and Pottery Barn Kids — you will combine a solution-focused mindset with a “get to yes” mentality, delivering exceptional in-store service standards while driving trade sales performance and commercial excellence. Responsibilities: - Utilise effective selling techniques to achieve sales goals - Provide sincere, personalised, and energetic customer service that exemplifies World-Class service standards - Efficiently and accurately process sales transactions to ensure a seamless customer experience - Perform other duties as assigned by management, including store maintenance, visual standards, and customer service su...