Technical Support Technician Senior - Jefferson County Public Library

Job description

The Technical Support Technician Senior is responsible for performing specialized and complex level IT technical support and customer service in helpdesk and desktop support functions. They answer questions, identify root causes, and resolve device issues in person, via telephone or electronically. The Technical Support Technician Senior also provides assistance in the use of computer hardware, software, and online applications. They identify and create improvements for IT support processes and procedures. Job Posting Closes at 11:59PM on: 05/04/26 Division: Library Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Hiring Range: $ 25.50 - $31.88 per hour. We strongly encourage candidates from all backgrounds, identities, and perspectives to apply, as we believe a diverse workforce is critical to fostering success and achieving our goals. This union position is represented by AFSCME. Employees hired in this role are part of the b...