Help Desk Manager

Job description

Authority Brands Inc. is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ. Authority Brands is looking for a Helpdesk Manager who can speak directly with our clients as well as lead, motivate, & coach our front-line team. Must have excellent customer service skills and be able to manage a small team of people for delivery with at least 3 years of experience and be hands-on working with support ticketing systems. They must also be able to plan and execute keeping user computing devices up to date and making improvements in the environment as technology evolves. An excellent Helpdesk Manager must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult users. Must be focused on working with a team and coordinating with team members to solve complex issues. Responsibilities: Qualifications: We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holi...