Customer Service and Support Representative I

Job description

Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company. We don't just provide jobs, we provide careers. Apply today and be part of our growth! Job Description: The Customer Service and Support Representative I will support both external and internal customers by assisting with product inquiries, providing order status updates, and answering questions related to customer purchases. This role requires a strong sense of urgency and a commitment to delivering excellent customer service. This position will primarily focus on either customer or store support responsibilities while also assisting the other area during high-volume periods. Responsibilities: Customer Support Responsibilities: - Answer chats and calls from customers - Serve as the first point of contact for Rally House customers a...