Senior Support Engineer (Hybrid)

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are looking for a Senior Support Engineer to join our team in Dublin. You will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to- day to drive their business. In this role, you'll be on a team acting as the primary point of contact for all Broadridge Asset Management Solutions (BAMS) clients, including hedge funds, wealth managers and traditional asset managers . You will interact directly with traders, trade support, operations and IT groups daily to support their use of BAMS products and services . Primary Responsibilities: Provide front-line support to BAMS product suite end users via phone and email Serve as the primary point of contact for trading inquiries — troubleshoot, triage and manage issues from origin to resolution Leverage Agentic AI tools and automation platforms to assist with issue diagnosis, knowledge retrieval, root cause analysis, and...