Applications Support Senior Analyst

Job description

Citibank, N.A. seeks an Applications Support Senior Analyst for its Tampa, Florida location. Duties: Identify, analyze, and document problems with program function, output, online screen, or content. Develop and execute software tests to identify problems and their causes. Document software and application defects and report defects to software or web developers. Monitor, maintain and improve software solutions that support Citi’s Custody and Clearing business. Collaborate with development, infrastructure and operation teams to identify stability risks and proactively remediate providing optimal solutions. Engage in crisis management efforts by resolving incidents reported across diverse range of applications within the Custody business. Monitor batch stability, identify areas for efficiency improvements, and prioritize implementation of solutions. Troubleshoot production outages determining root cause and devising solution for rapid services restoration. Conduct post-mortem analysis of outages. Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. Develop and maintain Production Support runbooks for se...