Guest Services Supervisor - Beau Rivage

Job description

Biloxi, Mississippi The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Guest Service Supervisor, you’ll play a key role in creating a warm, welcoming, and memorable experience for every guest. You’ll help lead the team that owns the guest journey from start to finish, ensuring smooth operations, attentive service, and moments that leave a lasting impression long after their stay. Join us and help shape the experience apply today! THE STARTING PAY: $20.50 per hour THE DAY-TO-DAY: Lead, coach, and support a team of Guest Service Representatives. Assist with service recovery and problem resolution process for escalated guest issues. Provide information to the department on property functions and facilities. Create and organize departmental curriculum training material for new hires and current employees, including improvement/refresher training and memo...