Phone Operator

Job description

Overview Opportunity: Phone Operator: Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards. Potential Career Path: Front Desk Supervisor –Front Office Manager – Assistant General Manager Essential Job Functions: - Promptly and professionally answer telephone calls and ascertain.the correct extension and direction of call. - Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. - Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest. - Page guests and patrons using the public address system. - Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests. - Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details. - Respond to and resolve all complications and complaints. - Practice safe...