Operations Supervisor

Job description

Overview Opportunity: Operations Supervisor: Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times. Potential Career Path: Front Office Manager – Assistant General Manager – General Manager Essential Job Functions: Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers. Coordinate with department managers when necessary to ensure optimal functioning of the hotel. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. Monitor and maintain the front office systems and equipment to ensure optimum performance. Supervise night audit functions, and perform audit in absence of the night auditor. Be aware of emergency procedures and take full responsibility in emergency situations. - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practic...