Quality Lead

Job description

Who We Are OPLOG is the tech engine behind seamless e‑commerce fulfillment for top brands across Türkiye, Europe, and the US. By fusing in‑house software with robotics and automation, we erase the line between the physical and digital worlds—delivering post‑purchase experiences that turn customers into fans and giving our clients an unfair competitive edge. We’re building a world-class robotic fulfillment ecosystem, and we’re looking for curious minds to shape the future with us. What You'll Do: - Design and run the Quality Management System across all OPLOG Türkiye warehouses — same standards, same metrics, same audit-readiness everywhere - Own ISO 9001 certification, internal audit cycles and continuous improvement loops end-to-end - Define and track the quality metrics that actually move the business: order accuracy, on-time dispatch, return processing accuracy, damage rate, inventory accuracy - Lead root cause analysis for customer complaints and operational incidents — and translate findings into systemic changes, not one-off fixes - Stand up enterprise customer audit readiness — the kind of quality posture that wins Türkiye's biggest brands - Partner with operations leadershi...