Sr. Omnichannel Analyst

Job description

Are you passionate about using data and cutting-edge technology to transform customer experiences? Join us as a Senior Omnichannel Analyst and play a key role in activating insights and driving measurable improvements across digital and assisted channels. This isn’t the kind of analytics role where insights sit on a shelf - your work will directly inform decisions, optimize experiences, and help more than 300 million customers worldwide thrive. What will be my duties and responsibilities in this job? What are the requirements needed for this position? - Partner with stakeholders (internal and external) to understand business needs and customer experience goals, building strong relationships and trust to influence their roadmaps. - Analyze and interpret customer journey data and integrate it with other sources to uncover meaningful insights, and translate them into clear, actionable recommendations. - Collaborate cross-functionally to drive customer experience improvements and clearly communicate its impact to key stakeholders - Support the manager in identifying opportunities where data and analytics can address business or functional needs - Own medium-complexity initiatives and p...