Systems Analyst (IT)

Job description

Posting Date 03/13/2026 2000 16th Street, Denver, Colorado, 80202, United States of America Position Summary: The ServiceNow Systems Analyst plays a pivotal role in ensuring the quality and stability of DaVita’s ServiceNow platform. This position is primarily responsible for defining, implementing, and operationalizing a comprehensive Quality Assurance (QA) process for ServiceNow development work. In addition to QA leadership, the Systems Analyst acts as a key liaison between the development team and business stakeholders. You will support the gathering and vetting of requirements, execute testing, and support customer relationships to ensure that deployed solutions meet business needs and adhere to technical standards. Essential Duties and Responsibilities: Quality Assurance & Process Definition (Primary Focus) - Define QA Standards: Design and operationalize a standardized QA process for the ServiceNow development lifecycle, moving the team from ad-hoc testing to a structured, repeatable framework. - Test Management: Define testing timelines, creating comprehensive test plans, and writing detailed test cases/scripts for new development and enhancements. - Execution & Sign-off: Pe...