Systems Engineer

Job description

The Systems Engineer role is responsible for coordination, support, management, and execution of L2 Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. This role will require security clearance What you will do: L1-Fault Management Level Assurance Support Activities L1-Fault Management Level Incident Management: Responsible for L1-FM level operation and maintenance (O&M) of data & systems delivery solutions and services. Support 2nd level team in meeting or exceeding the data & system Nodes network availability targets & responsibilities. To work within well-defined system support guidelines. To prioritise faults to meet SLA/WLA. To do L1-FM level investigation of alarms & faults/cause related to system/network problems. To ensure accurate working methodology!: To coordinate with all teams to handle emergencies and if required coordinate with stakeholders (MSIP). To work on alarms, trouble tickets and do L1-FM level investigation of faults/cause related to system/network problems. To participate in internal discussions in view to improve overa...