Client Svcs Spec - Ops Svcs

Job description

Summary: Location: Whitney Ave; Holyoke MA Schedule: Fulltime; 40hrs; 2nd shift; 330p-11p; rotating weekends Under direct supervision, the Client Service Specialist receives & assesses requests from all major constituencies: patients, families, physicians, vendors and staff. Analyzes request and provides accurate triage using approved processes. Dispatches critical codes under supervision, provides courteous assistance and support to patients, visitors, internal customers as well as key contacts in a 24 hour by 7 day a week setting. Job Responsibilities: 1) Answer & triage incoming & operator assisted calls 2) Relay messages sent to or received from customers in a timely fashion 3) Paging subscribers for internal and external clients 4) Activates emergency code teams, disaster response team as well as stat pages 5) Flexibility: Accepts, manages, and thrives in a changing environment 6) Gives and accepts feedback, gathers, relays and responds to information with clarity 7) Demonstrates sensitivity and negotiation skills Required Work Experience: 1) None Preferred Work Experience: 1) 0-3 years Customer Service or Telephone Operator experience Skills and Competencies: 1) Computer Skil...