Account Manager - Nordics

Job description

As a Customer Manager , you will be the central point of contact for some of our Danish-speaking customers, ensuring they receive excellent service and comprehensive support on our platform. You understand not only technical details but also the overall situation and needs of customers. Through your industry expertise, you significantly contribute to their economic success and growth. Your focus is on long-term customer retention and increasing customer satisfaction in the Nordics region. Requirements: Your Responsibilities: In-depth customer management: You grasp the entire context – not just technical details but also the business requirements of our customers. You proactively engage with them and derive targeted solutions. Building and maintaining customer relationships: You serve as the interface between our customers and internal teams, fostering strong, long-term relationships. Proactive consulting and support: Through regular business reviews, you analyze the usage of our SaaS platform and Payment gateway, and provide valuable recommendations for optimization. Up- and cross-selling: You identify potential for additional products, for switching acquirers or PSPs and strategic...