Sr. CCaaS Administrator

Job description

The Sr. CCaaS Administrator (Internally called Sr. Telephony Administrator) serves as the lead technical specialist and primary owner of Aledade’s enterprise contact center environment. This role is responsible for the high-level configuration, proactive support, and continuous optimization of our telephony platforms to ensure seamless connectivity for our clinical and operations teams. Beyond daily maintenance, the Administrator possesses the autonomy to adapt system settings to meet shifting business demands, ensuring our communication infrastructure remains scalable, compliant, and highly performant. We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones. Primary Duties: - Build, configure, and maintain outbound dialer campaigns, including pacing, dispositions, campaign logic, and list strategies. - Monitor campaign performance and telephony KPIs, identifying issues or trends and escalating findings to Telephony leadership as needed. - Own and oversee SIP trunk configurations, carrier integrations, and call routing changes under the direction of Telephony leadership. - Execute and main...