FOS & Exec Complaints Specialist

Job description

At Chase, part of the JPMorgan Chase family, we are revolutionizing the financial services market in the UK with our innovative mobile banking app. Our mission is to empower customers to manage their finances seamlessly from the palm of their hand. As we build this exciting new venture, we are seeking talented individuals to join our team and deliver outstanding customer service. Be part of a dynamic environment where your contributions will make a real impact. As a Customer Service Specialist in our Banking Operations team, you will deliver exceptional service and support to our customers. You will work with us to resolve inquiries and complaints, ensuring a seamless experience from first contact to resolution. This role offers the opportunity to collaborate with internal departments and manage high-risk complaints, contributing to the success of our business. Job Responsibilities: - Manage stakeholder communication, including with FOS investigators and Ombudsman. - Collaborate with internal departments like Fraud Investigations and Compliance for case returns. - Own high-risk complaints, including CEO/MD level referrals. - Handle inquiries from high-value customers and manage the...