Customer Service Representative

Job description

Position Summary To be the liaison between external customers and the Mactac organization regarding the processing, follow-up and expediting of all orders from initial placement to actual delivery. Serves as a customer champion and ensures customer satisfaction in all dealings with Mactac. Excels at the below duties and responsibilities. Requires minimal management support and supervision to handle all issues. Applies strong technical knowledge, communication skills, problem solving and decision making. Establishes and fosters positive customer relationships. Works effectively with team members, peers and management. Is recognized as an expert in all facets of the CSR role. Has a positive and flexible attitude. Handles accounts of high complexity and/or dollar volume in executing customer requirements. - Education: HS Diploma/GED with over 5 years of experience, OR an Associate's degree in a business related field with a minimum of 3 years of experience, OR a Bachelor's degree in business or related field with a minimum of 1 year experience. Required Experience: - Customer Service experience in manufacturing preferred - Advanced Microsoft Office experience required - ERP Experience...