Program Coordinator for Operations, Student Conduct and Conflict Resolution

Job description

Classification Title: Student Affairs Program Crd Classification Minimum Requirements: Master’s degree in an appropriate area of specialization; or a bachelor’s degree in an appropriate area of specialization and two years of appropriate experience Job Description: Case and Documentation Support - Make charging decisions on incoming reports, create and manage records within the student conduct database, assign cases, create/send case correspondence. - Coordinate case completion for Student Conduct and Conflict Resolution. This may include evaluating submitted documentation, updating records and running reports within the student conduct database, sending correspondence related to case status, and placing service indicator holds on student accounts. - Maintain accurate organization of case files using established office procedures. - Add case notes based on provided information and ensure data is complete and accurate. Communication and Administrative Support: - Serve as the primary reviewer of the SCCR email inbox and triage communications based on urgency and content. - Respond to general inquiries by phone or email and forward messages to appropriate staff. - Conduct outreach to...