Vice President, Customer Experience + Innovation

Job description

JOB SUMMARY: The Vice President, Customer Experience Design + Innovation leads Marriott’s enterprise experience design, customer journey management, and innovation agenda. As a senior advisor and champion across the organization, this role is responsible for identifying future opportunity spaces that fuel growth, loyalty, and brand differentiation and solving big challenges by designing innovative solutions to test and learn against based on customer needs. In addition to leading experience design and innovation delivery, the Vice President is accountable the overall health, impact, and return on Marriott’s innovation portfolio. This role ensures Marriott is focused on solving the biggest customer and business problems and translating them into scalable concepts, pilots, and experiences. The Vice President establishes the culture, capabilities, systems, and partnerships required to design and innovate at enterprise scale, working closely with leaders across the organization. CANDIDATE PROFILE: Education and Experience Required: - Bachelor’s degree from an accredited college or university required - 12+ years of progressive professional experience across experience design, innovatio...