Customer Success Manager

Job description

Company Description WHO IS LUMI?: We’re a leading FinTech small business lender fuelling growth by making finance more accessible. We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5bn funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach. At Lumi, we’re building a culture where people take ownership, move fast, and genuinely focus on outcomes for customers. We are looking for people who are commercially minded, curious, and driven to improve the way we work. Job Description: THE ROLE: We are looking for a Customer Success Manager to lead our existing customer and retentions function, responsible for driving utilisation, repeat business, and long-term customer value across Lumi’s portfolio. This role leads a growing team of sales and support specialists and has full accountability for team performance, capability uplift, and conversion outcomes across our existing customer base. Lumi operates with a strong broker-led distribution model , and this role plays a key part in ensuring our customer success approach works in partnership with our broker n...