General Manager

Job description

We’re looking for an experienced and commercially focused General Manager to lead operations at London Museum Docklands. This is a senior leadership position responsible for overseeing all site operations across multiple outlets within a dynamic 7-day operation, ensuring exceptional service delivery, commercial performance, client satisfaction, and operational excellence. Working closely with the Director of Operations and wider leadership team, this role offers the opportunity to lead a high-performing management team within a values-led hospitality environment, with a strong focus on premium guest experiences, operational innovation, sustainability, and long-term business growth. Operations: - Lead the day-to-day operation across all outlets within the building, ensuring consistently high standards and seamless service delivery. - Provide hands-on leadership during service, VIP visits, and high-profile events to maintain operational excellence and guest satisfaction. - Oversee operational systems, cleanliness, organisation, and presentation across all front- and back-of-house areas. - Work collaboratively with facilities, security, reception, client teams, and wider departments t...