Support Engineer

Job description

Job Description You’re the problem‑solver our customers turn to first. As a Support Engineer, you’re on the front line - becoming the first point of contact and helping customers tackle technical and functional questions about our PIAM software so they can get the most out of our solutions. With your structured approach, you dive into issues quickly, deliver smart, high‑quality solutions, and collaborate smoothly with internal teams whenever needed. Thanks to you, customers stay happy, systems run smoothly, and problems never linger longer than necessary. What you will do: - Act as first point of contact for customer support (phone & email) - Analyse, troubleshoot, and resolve technical and functional issues - Take ownership of incidents across 1st, 2nd, and up to 3rd‑line application support - Support customers using PIAM software in production environments - Work hands‑on with databases and analytical tools to investigate issues - Support application and asset lifecycle management processes - Collaborate with internal teams for escalations and fixes - Proactively suggest improvements to processes and customer experience What success looks like: - Fast and effective resolution of...