Content Strategist, Vice President - Payments Centralized Publishing

Job description

Join J.P. Morgan’s Payments team as a Content Strategist, Vice President, and influence the end-to-end content strategy for enterprise payments help content. In this impactful role, you will create user-focused materials that support new platform features and functionality changes, elevating user engagement through strategic content design and fostering inclusive, intuitive digital experiences. Leverage your expertise in content strategy, UX writing, and content governance to develop and execute content plans for help articles, FAQs, and WalkMe scripts. You’ll guide content through product review, legal approval, and accessibility requirements, collaborating closely with product teams to align content with business objectives. If you are passionate about creating engaging, user-friendly content that communicates complex concepts to a diverse audience, this is your opportunity to make a meaningful impact in a fast-paced, regulated environment. Be a key driver of digital transformation—help us deliver clear, accessible, and effective support experiences that empower our clients and shape the future of payments. Job Responsibilities: - Develop and implement content design strategies f...