Manager II, Services

Job description

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com . What we’re looking for: We are seeking a Manager II, Services, to lead our Small and Mid-Enterprise (SME) Onboarding Team, reporting directly to the Senior Director of Global Customer Success & Services. This is a critical backfill role focused on setting customers up for long-term success by defining and executing a structured, supportive onboarding experience that drives strong product adoption and early value realization. This manager will be responsible for coaching and developing a team of five Onboarding Specialists, driv...