Associate Director, Localization & ADA Compliance

Job description

Become a part of our caring community The Associate Director, Localization & ADA Compliance leads the enterprise function responsible for multilingual translation and accessibility across all member‑facing and internal communications. This role ensures communications are delivered in ADA‑compliant and accessible formats, including screen‑reader‑ready outputs, audio description, braille, and large‑print alternatives. Embedded within Communications Platform Operations & Production and reporting to the director, this leader partners with platform and build teams (SmartCOMM, OpenText/Dialogue, AXP) to integrate accessibility and multilingual requirements into templates, content models, and workflows. The Associate Director governs quality, service levels, and compliance standards while managing internal teams and external vendors. Through strong cross‑functional leadership and deep expertise in ADA/WCAG standards, this role advances scalable, compliant, and inclusive communication practices that meet regulatory obligations and serve diverse populations. Key Responsibilities: Use your skills to make an impact - .Execute enterprise translation, localization, and ADA compliance st...