Sr. Client Success Manager - Payer

Job description

Job DetailsJob Location: Kansas City Office - Kansas City, MO 64131JOB SUMMARY The Senior Client Success Manager is responsible for cultivating and maintaining on-going client relationships within the Payer segment to ensure client satisfaction and continued opportunities in revenue growth. ESSENTIAL DUTIES & RESPONSIBILITIES: Serves as the principal point-of-contact for clients and drives the facilitation of organizational processes Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions Develop and maintain strong relationships with payer clients to establish a trusted partnership Represents client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs. Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and th...