Optometry Assistant – Back Office

Job description

Primary Accountability The Optometry Assistant – Back Office is responsible for supporting the Optometrist with both clinical and administrative duties throughout the optometry patient visit. Description of Primary Responsibilities: - Supports and monitors patient flow in the back office. - Scrubs appointments in advance to ensure necessary information is available for patient visit. - Assists in the distribution of patients, including walk-ins. - Keeps patients informed of wait times and ensures patients are properly flowed in system. - Schedules patient appointments. - Follows-up on “no-show” appointments and ensures messages and requests are responded to accordingly. - Understands general front office workflows and is able to step in to support the front office when needed. - Performs various aspects of patient visit. - Reviews health record with the patient and updates clinical information such as current medication, medical, and surgical histories. - Obtains vital signs and patient data. - Initiates the follow-up of specialty care referrals and services per policy. - Supports dispensary related functions, including requests for prescription refills, logging of medications, and...