National Operations Center Dispatcher

Job description

Job Title National Operations Center Dispatcher Job Description Summary: Schedule: Monday - Friday 1pm - 9:30pm The National Operations Center (NOC) Dispatcher is responsible for coordinating and monitoring maintenance work orders in a high-volume, SLA-driven operations center environment. This role actively monitors the dispatch board, communicates with vendors using the VOIP system and other communication tools, and ensures work orders progress in accordance with client requirements. The Dispatcher maintains accurate system documentation, supports routine financial entry within work orders, and escalates exceptions to the Lead Dispatcher or Supervisor as needed. Strong organization, attention to detail, and the ability to manage multiple priorities are required. Job Description Schedule: Monday - Friday 1pm - 9:30pm Key Responsibilities: Work Order Intake & Triage: Review incoming reactive and preventative maintenance work orders through client platforms and CMMS systems Verify work order details including location, priority, scope, and contact information Assign work orders to approved vendors or internal technicians according to dispatch guidelines Ensure work orders are update...