Reservationist

Job description

Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly. Job Responsibilities: - Answer passenger calls collecting all necessary trip information for the permissible time period. - Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively. - Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate. - Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes. - Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel. - Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries. - Ma...