Program Manager - Oklahoma/Kansas/Louisiana

Job description

*Internal candidates encouraged to apply. Supervision Received : Director of Operations Supervision Given : Operations Team Leader POSITION SUMMARY: The Program Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment. RESPONSIBILITIES AND DUTIES: - Develop and monitor key performance metrics to measure staff performance and operations functions - Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement - Participates in business development for recently acquired contracts - Participates in quality improvement projects and leads efforts in continuous improvement - Monitors workloads of the group and re-assigns tasks appropriately - Responsible for meeting payroll schedule requirements so that payroll is distributed on time - Prepares reports - Monitors and measures current compliance standards - Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials - Responsible for staffing, staff de...