Member Contact Center Assistant Manager

Job description

Job DetailsJob Location: WILMINGTON, DE 19803Position Type: Full TimeEducation Level: High SchoolSalary Range: $23.56 - $37.12 HourlyJob Shift: DayJob Category: BankingThis position will focus on maintaining a high level of member service within the Member Contact Center. The Member Contact Center Assistant Manager is responsible for assisting other team members with complex or manager escalated calls. The Member Contact Center Assistant Manager is responsible for coordinating with the Member Contact Center Manager to effectively manage our relationship with our overflow call center vendor. This position is also accountable for the smooth operation of the Member Contact Center in the Member Contact Center Manager’s absence. Duties and Responsibilities: Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Educate members on various credit union policies, procedures and related laws and regulations where applicable. Ensure that the Member Contact Center operates effectively and provides a high level of member s...