Senior Production Support Engineer - Frontline Tools

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing: You’ll join CIBC’s U.S. Commercial Banking Technology team, supporting and enhancing critical applications in the commercial lending ecosystem. You’ll provide hands-on technical expertise to deliver and integrate electronic signature and loan pricing solutions, ensuring stability, performance, and reliable partner integrations. You’ll lead production support activities, including triage and resolution of technical issues and system/website outages, coordinating across internal technology teams and external vendors. You’ll drive prioritization, communicate status to stakeholders, and contribute to root-cause analysis and preventative improvements to reduce recurring incidents. How you’ll succeed: Production support - Investigate and define o...