Customer Engagement Specialist

Job description

Job Title Customer Engagement Specialist Position Overview: Position Overview : Enhance the Residential business segment's value proposition by consistently delivering exceptional customer experiences. This involves efficiently processing orders, offering tailored solutions, supplying precise information, and proactively addressing any arising issues. Essential Job Duties: Create meaningful interactions for both our customers and the sales team by exemplifying professionalism, empathy, and a customer-focused approach. Serve as the first point of contact between our company and our customers in a fast-paced, changing, and growing business . Strive to maintain a first call resolution (no holds/ no transfers) on each interaction . Utilize Salesforce.com (or other CRM solution) to log all interactions. Utilize resources to resolve all customer issues including Distribution, Planning, Sourcing, and Product systems. Exceed measurement goals by maintaining an elevated level of proficiency of process and performance while managing a high volume of interactions via a variety of multimedia channels ( i.e. telephone, e-mail, etc.). Enhance our organization’s reputation by heightening customer...