Intake Coordinator

Job description

Overview: The Intake Coordinator is the first point of contact for prospective clients seeking services at Lighthouse and plays a key role in guiding families through the onboarding process. This position is responsible for managing new client inquiries, verifying insurance, coordinating submission of paperwork, and ensuring a smooth and positive intake experience. Qualifications: We are seeking candidates with relevant experience in healthcare administration or a related field. The ideal candidate will have strong organizational and multitasking abilities. Excellent communication and collaboration skills are essential. - Serve as the primary contact for new client inquiries via phone, email, and online referrals - Guide families through the intake process with professionalism and empathy - Collect and review intake documentation for accuracy and completeness - Verify insurance benefits and communicate coverage details to families - Maintain accurate internal records What We Offer: - Competitive compensation - Warm and collaborative office environment - 401-K, commuter benefits and paid holidays