Customer Success Consultant, French Speaker - Bucharest based

Job description

Company Description AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, vendezvotrevoiture.fr and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries. Join us, building the best way to buy and sell cars. Our customer service is not only the first point of contact for our customers, but also the flagship of our company. By providing superior and unique services, we ensure that our customers' expectations are consistently exceeded and customer satisfaction is always outstanding. Your Role: - Turn no into yes: When a customer declines our offer, you’ll step in — calling them to understand their hesitation, address objections, and win them back; - Own the customer journey: Guide the customer through the process and successfully schedule a final evaluation at one of our 70 branches in France; - Drive Sales by converting interest into action; - Maintain trust and make the difference that turns leads into lo...