Client Support Manager

Job description

Slick Rock is a fast-growing sun, spray, and spa company with locations across Spokane, North Idaho, and Boise. We deliver exceptional client experiences through modern wellness services, consistent standards, and a culture built on accountability and growth. Our core values: transparent, inspirational, aligned, accountable, results-oriented, and disciplined. Location: In-office (Post Falls, ID): Hours: Monday–Friday, 7:30am–4:30pm Team: 4 remote agents (Philippines) Compensation: - $21–$25/hr base - 10% incentive opportunity (quarterly) - Uncapped commission for past-due collections + client reactivations - Total earning potential: $50,000–$65,000+ annually About the Role: We’re looking for a high-energy Client Support Manager to lead our remote Support Specialists and elevate the experience of every client who contacts Slick Rock. This role requires strong call center leadership , remote team management , sales conversion skills , and the ability to motivate and coach teams in both the U.S. and the Philippines. Your mission: Deliver exceptional service, drive revenue through outbound calling and re-engagement campaigns, hold the remote team accountable, and ensure every client in...