Account Services Specialist

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. At Itron, we help utilities and cities deliver reliable, sustainable energy and water to communities around the world through innovative technology and data‑driven solutions. As an Account Services Specialist, you will play a critical role in supporting customer success by providing advanced technical expertise, resolving complex service issues, and strengthening long‑term customer partnerships. This role combines deep technical knowledge with a collaborative, agile mindset to ensure our customers achieve meaningful outcomes while contributing to continuous improvement across our products, services, and teams. Duties and Responsibilities: Serve as a customer‑centric technical lead for assigned accounts, ensuring reliable delivery of hardware, software, and networked solutions within the Utilities & Energy sector. Coordinate and oversee technical support activities for complex electro/mechanical systems, software applications, and wired/wireless networks. Independently resolve escalated and highly complex...