Service Technician

Job description

The Position Currently we have an opening within our Service Team for a Service Technician who is customer focused and self-motivated to work with our team in Brisbane. Reporting into the Senior Service Technician your responsibilities would include: - Carrying out quality field service repairs at the customer’s premises - In conjunction with Call Planner optimise allocated workload to accommodate over-runs and minimise unproductive time - Handle and resolve customer complaints in the field within company guidelines relevant to the position - Ensure the accurate and timely completion of necessary tasks – triaging jobs, ordering & receipting parts, closing jobs appropriately, rescheduling tasks etc - Ensure van stock is controlled in line with requirements You will bring to the role: - Cert III Appliance servicing with restricted electrical (disconnect/reconnect) endorsement or higher electrical qualification along with a current practicing licence. - Gas Licence advantageous - Current white goods and appliances experience will be an advantage - A sound technical knowledge of domestic appliances incorporating the ability to diagnose and rectify faults through effective problem-solvi...