Senior Manager, Membership Operations (R&D)

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Manager — Membership Operations (R&D) Overview: Lead the strategy and day-to-day delivery of our membership program to drive acquisition, conversion, retention, and revenue. You will translate executive strategy into executable roadmaps, remove operational friction across product, engineering, and commercial teams, manage program-level risks and vendors, and deliver measurable business outcomes. You’ll be the operational engine that turns membership strategy into measurable growth. Your leadership will directly impact retention, revenue, and long-term customer value. Key Responsibilities: Program strategy & roadmap: Help d efine membership KPIs (acquisition, conversion, churn, LTV), translate business priorities into a multi-quarter roadmap, and set measurable milestones. Cross-functional delivery: Lead end-to-end program execution by coordinating Product, Engineering, Design, Analytics, Marketing, and Ops to deliver features and experiments on schedule. Dependency & risk management: Proactively identify and resolve inter-team dependencies and program...