Senior Executive IT Support Specialist

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Senior Executive IT Support Specialist (White Glove / VIP Support) is a high-visibility, customer-focused role responsible for delivering exceptional technical support to executive leadership, senior management, and key business stakeholders. Acting as the face of IT across the organization, this role ensures a seamless technology experience, proactive issue resolution, and a high standard of professionalism. The specialist combines deep technical knowledge with outstanding communication skills, representing the IT department with excellence. Key Responsibilities: VIP & White Glove Support (Primary Responsibility) Serve as the Face of IT - Provide personalized, premium-level support to executives, senior leaders, and VIP users. - Offer on-site, remote, and direct support during critical meetings, presentations, town halls, and executive sessions. - Manage and proactively maintain VIP devices...