Wealth Infrastructure Specialist – Business Analyst

Job description

**Citizens will not sponsor an applicant for a work visa, such as an H1-B, for this position*** As the Business Analyst , you will support Wealth Management business lines by managing day‑to‑day technology support requests from internal clients. This junior‑level role focuses on delivering responsive customer service, resolving routine technical issues, and escalating more complex matters as needed. Responsibilities include maintaining documentation, assisting with basic technology processes, and collaborating with team members to ensure smooth operational support. Qualifications: Required Qualifications - Serve as a primary point of contact for internal client technology requests, ensuring timely and professional resolution. - Troubleshoot and resolve routine technical issues; identify when escalation to senior team members is required. - Assist with onboarding and supporting standard Wealth Infrastructure Technology tools and applications. - Maintain and update standard operating procedures and knowledge base articles under team guidance. - Communicate clearly and professionally with internal clients, peers, and partners through email, chat, and meetings. - Manage assigned ticket...